Adventure Bound Ltd. is a fully licensed and registered Tour Operator and Tour Agent, holding European Union license No РК-01-8531 Our operations are secured by mandatory Public/Product Liability Insurance (commonly known as Tour Operator Insurance), covered under policy No. 03700100005615 issued by EUROINS INSRURANCE JSC. We adhere to all requirements set forth by the EU Package Travel Directive (2015/2302/EU).

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As per these regulations, all bookings made with Adventure Bound Ltd. are fully protected, ensuring that clients' initial deposits and any subsequent payments are safeguarded, including repatriation if necessary, in the unlikely event of trip cancellation or curtailment due to the company’s insolvency.

By booking or participating in a tour or any related services (a “Tour”) with Adventure Bound Ltd. (“adventurebound.travel” or the “Tour Agent” or “Tour Operator” or “us”), you agree to our Terms & Conditions (the “Terms”). Your booking confirms that you have read, understood, and accepted these Terms. If you are booking on behalf of others, you confirm that you have the authority to accept these Terms on their behalf.

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1. Booking Contract

When registering for a tour, the lead traveler submits a binding offer to enter into a travel contract with the Tour Operator. This registration can be made via an online booking form (whether as a quotation or provisional booking), by email, or in any other written format. It is binding for both the lead traveler and any other travelers listed in the booking. By submitting the registration, the lead traveler and all participants acknowledge and agree to the terms and conditions of travel, pending confirmation from the Tour Operator. 

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Your booking is considered confirmed, and a package travel contract is established when the Tour Operator or your authorized travel agent issues a written confirmation and acknowledges receipt of the required deposit payment.  It is essential to carefully review your confirmation and immediately report any errors or missing details to the Tour Operator or authorized agent. Please ensure that all traveler names match exactly as they appear in their passports.

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Bookings can only be made by individuals aged 18 years or older, and the lead traveler agrees to provide complete and accurate information. Once your booking is confirmed, the Tour Operator assumes responsibility for your trip in accordance with the EU Package Travel Directive (2015/2302/EU) as the designated Organiser. For bookings that fall outside the scope of these regulations, the Tour Operator acts solely as an agent for the respective service providers, meaning your contract for those services is directly with the supplier.

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2. Deposits and Final Payments

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2.1. Selection of Tour, Availability check and Provisional Booking

The Participant must select a Tour from the available offerings. For tailor-made (custom) trips, a quotation will be provided based on specific requirements. The Participant must contact the Tour Operator to check availability for the selected Tour. If availability is confirmed, the Tour Operator will issue a provisional booking, securing the reservation temporarily while the Participant proceeds with the payment process.

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2.2. Deposit Requirement and Payment Terms

To confirm the booking, a deposit of 30% of the total booking cost must be paid within seven (7) days from the date of the provisional booking. For tailor-made (custom) trips, the deposit is required upon receipt of the booking quotation. If the booking is made 45 days or less before the scheduled departure date, full payment of the total booking value is required at the time of booking. Certain Tours or services may require a higher deposit, which will be specified by the Tour Operator at the time of booking. Failure to pay the required deposit within the specified period may result in the automatic cancellation of the provisional booking without further notice.

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2.3. Booking Confirmation and Refund Policy

Once the deposit is received, the Tour Operator will process the booking and confirm availability within five (5) working days. If the Tour Operator is unable to confirm the booking within this period, the Participant may request a cancellation in writing. In such cases, the full deposit will be refunded within seven (7) working days. Once the booking is confirmed by the Tour Operator, the deposit becomes non-refundable under any circumstances.

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2.4. Full Payment Requirements

The booking confirmation/invoice issued by the Tour Operator its travel agent will specify the final payment details. The remaining balance of the total booking cost must be paid in full at least 45 days prior to the departure date of the first included service. For certain trips, an earlier payment deadline may be required.  Such terms will be clearly communicated at the time of booking and detailed on the invoice. If full payment is not received by the due date, the Tour Operator reserves the right to either adjust the price of the booking or cancel the reservation, retaining the amount already paid as a cancellation fee. Once the booking is fully paid it becomes non-refundable under any circumstances.

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2.5. Payment Processing and Additional Fees

The Tour Operator shall not be liable for any additional fees, charges, or transaction costs imposed by banks, credit card providers, or other financial institutions related to the Participant’s payment. Any such fees remain the sole responsibility of the Participant and are strictly non-refundable.

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3. Cancellation by the Participant

If you need to cancel your booking, you must notify the Tour Operator in writing. Any applicable cancellation fees will be based on the date the cancellation request is received and will be calculated as a percentage of the total amount paid for the cancelled tour, product, or service (excluding any insurance or amendment fees).

3.1. Cancellation of a Tour

(This includes the Tour itself, Arrival Transfers, Pre- and Post-Night Accommodations, Single Room & Solo Traveller Supplements, and optional activities booked directly with the Tour Operator.)

• Cancellation received 45 days or more before departure: A cancellation fee will be charged, equal to the higher of 30% of the total holiday cost or the deposit amount.
• Cancellation received 44 or less before departure: A cancellation fee of 100% of the total holiday cost will be applied.

Important Note: Certain arrangements may be non-amendable once confirmed, and any modifications or cancellations could result in a cancellation fee of up to 100% of the affected arrangements, in addition to the standard charges. Insurance premiums, specific discounts (e.g., early balance payment discounts), and booking amendment fees are non-refundable under any circumstances. Some products or services may have different cancellation policies, which the Tour Operator will inform you of before confirming your booking.

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4. Amendments to Your Booking

4.1. Changes Requested by the Participant

If you wish to modify your confirmed booking, the party leader must submit a written request as soon as possible. While we will make every effort to accommodate such requests, we cannot guarantee that modifications will be possible. Where changes can be made, an amendment fee of 100EUR per person per change will apply, in addition to any costs incurred by us or imposed by our suppliers. Please note that the closer to the departure date a request is made, the higher these costs may be.

If we are unable to accommodate your request and you choose not to proceed with the original booking, this will be treated as a cancellation by you, and the applicable cancellation charges, as outlined in Clause 3 of our Terms & Conditions, will apply.

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4.2. Change of Travel Dates

A change of travel dates may be possible at the sole discretion of the Tour Operator if requested at least 60 days prior to departure. In such cases, the amendment fee may be waived; however, any non-refundable charges imposed by our suppliers will still be applicable.

For requests made within 59 days of departure, a date change will generally be treated as a cancellation and rebooking, subject to the relevant cancellation fees. Please be aware that changes may also result in a price recalculation if the original pricing structure no longer applies.

Certain travel arrangements, including but not limited to hotel and transportation reservations, may not be amendable after confirmation. Any modification to these arrangements could incur cancellation charges of up to 100% of the affected services. Should we be unable to accommodate your request and you decide not to continue with the original booking, this will be treated as a cancellation by you.

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4.3. Transfer of Booking

If you or a member of your group is unable to travel, you may transfer the booking to another person, provided the following conditions are met:

1. The replacement traveler is introduced by you and meets all eligibility requirements for the booking.
2. We receive written notification at least 45 days prior to departure.
3. All outstanding balances, an amendment fee of 100 EUR per person, and any additional costs arising from the transfer are settled in full.
4. The transferee agrees to abide by these booking terms and all other contractual conditions.

Both the original participant and the transferee will remain jointly and severally liable for all outstanding payments. If no suitable replacement is found, the applicable cancellation charges will apply. Please note that no refunds will be issued for non-attendance or unused services.

Important Notice: Certain arrangements may be non-amendable once confirmed. Any modifications to these arrangements could result in cancellation fees of up to 100% of the affected services.

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5. Cancellation by the Tour Operator

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5.1. Booking Confirmation

A binding contract is established between you and the Tour Operator upon issuance of the booking confirmation (invoice). This document will outline the details of your booking and will be sent to you or your travel agent. Upon receipt, you must review all details carefully and notify us immediately if any discrepancies are found. Amendments cannot be made later, and failure to report inaccuracies within ten (10) days of issuance may affect your rights.

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5.2. Tour Departure Guarantee

The Tour Operator guarantees that all confirmed Tours secured with a valid deposit will proceed as scheduled, subject to reasonable itinerary modifications for operational or health and safety reasons. However, this guarantee does not apply in cases of Force Majeure. The most current Tour and itinerary details can be found on the Tour Operator’s website or by contacting the Tour Operator directly. Printed materials, such as brochures, are subject to updates and should not be considered definitive for Tour details or departure dates.

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5.3. Cancellation Prior to Departure

If the Tour Operator cancels a Tour before departure for reasons other than Force Majeure, and the cancellation is not due to your fault or negligence, you will have the following options:

1. Full Refund: A complete refund of all payments made for the cancelled Tour, excluding any non-refundable charges.
2. Alternative Tour of Equal or Greater Value: Subject to availability, you may choose to transfer your booking to an alternative Tour of comparable or superior value.
3. Alternative Tour of Lesser Value: If no equivalent or superior Tour is available, you may opt for a lower-priced Tour and receive a refund of the difference in cost.
4. Future Travel Credit: You may receive a credit equal to 100% of the amount paid for the cancelled Tour, minus any non-refundable charges, to be applied toward a future booking.

The Tour Operator reserves the right to issue a full refund in lieu of the options above at its sole discretion.

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5.4. Incidental Expenses & Limitations of Liability

The Tour Operator is not responsible for any additional costs or losses you may incur due to a cancelled Tour, including but not limited to: Visa and Visa application fees; Vaccination costs; Non-refundable or partially refundable flights, train tickets, or transportation expenses; Non-refundable or partially refundable parking, accommodation, or any other service fees; Mandatory quarantine or self-isolation expenses; Loss of earnings or enjoyment

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5.5. Changes After Departure

If a significant portion of a Tour cannot be delivered after departure, the Tour Operator will make every reasonable effort to provide suitable alternative arrangements. If no viable alternatives are available, or if you reasonably reject any offered substitutes, the Tour Operator may, at its discretion, provide a refund for any unused services.

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6. Modifications to Your Booking by the Tour Operator

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6.1. Itinerary Adjustments

The Tour Operator reserves the right to make reasonable modifications to your itinerary at its sole discretion. If a change affects at least one-third of the scheduled itinerary or significantly alters the core nature of the booked product or service (a “Material Change”), the Tour Operator will notify you as soon as reasonably possible, provided sufficient time allows for advance notice before departure.

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6.2. Options in the Event of a Material Change

If a Material Change occurs more than 14 days before departure, you may choose from the following options:

1. Accept the Material Change and proceed with the revised itinerary.
2. Rebook an alternative product or service of equal or greater value, subject to availability (any price difference will be payable by you).
3. Rebook an alternative product or service of lesser value, subject to availability (a refund will be issued for the difference in cost).
4. Cancel the booking and receive a full refund or travel credit for the land-only portion of the affected product or service (refunds will not be issued for products or services not subject to a Material Change).

You must inform the Tour Operator of your decision within seven (7) days of receiving notice of the Material Change. If no response is provided within this timeframe, the revised itinerary will be considered accepted.

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6.3. Itinerary Changes After Departure

Once the Tour has commenced, unforeseen circumstances may necessitate itinerary modifications. These changes may result from operational considerations, safety concerns, health advisories, local conditions, or factors affecting overall enjoyment and comfort. Such adjustments are made at the sole discretion of the Tour Operator, and no compensation or refunds will be provided for these modifications.

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6.4. Financial Responsibility & Liability

Participants are expected to have sufficient financial resources to cover any incidental expenses incurred due to itinerary changes, whether foreseen or unforeseen. The Tour Operator is not liable for any additional costs resulting from modifications, nor for a participant’s failure to plan adequately for unexpected travel expenses. The Tour Operator shall not be held responsible for any indirect or consequential losses arising from changes to an itinerary or booking.

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7. Details Required for Booking

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7.1. Submission of Required Details

As a condition of completing your booking, you must provide all necessary information requested by the Tour Operator along with your final payment. The specific details required may vary depending on the Tour and will be communicated to you or your travel agent during the booking process.

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7.2. Consequences of Incomplete Information

Failure to submit the required information before the final payment due date may result in additional administrative fees to cover any costs incurred by the Tour Operator. If you fail to provide essential details needed for air tickets, permits, or other included services, you will be responsible for any resulting fees, costs, or losses, including failure to obtain these services. In the event that you do not supply the necessary information, the Tour Operator reserves the right to treat your booking (or the affected portion of it) as cancelled and impose cancellation fees at its sole discretion. The Tour Operator is not responsible for any financial losses you may incur due to errors, omissions, inaccuracies, delays, misplaced, or otherwise incomplete information provided by you.

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8. Booking on Behalf of Others

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8.1. Responsibilities of the person who makes a reservation on behalf of other participants

If you make a reservation on behalf of other participants, you are designated as the “lead booker” for the group. As the lead booker, you are responsible for:

1. Making all payments related to the booking.
2. Notifying the Tour Operator or travel agent regarding any changes or cancellations.
3. Ensuring that all participants receive relevant booking information and updates.

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8.2. Consent & Accuracy of Information

By booking on behalf of another individual or group, you confirm that you have obtained all necessary consents from each participant. You are also responsible for verifying that the information provided on behalf of others is accurate and complete. The Tour Operator will not be held liable for any errors, omissions, or inaccuracies in the information provided by the lead booker. Any consequences resulting from incorrect or incomplete details will remain the sole responsibility of the lead booker and/or the affected participants.

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9.  Required Medical Information

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9.1. Submission of Medical Information

You are required to provide any medical information reasonably requested by the Tour Operator. This may include completing the Medical Form, which is available and received upon request from the Tour Operator. 

1. If you have any pre-existing medical conditions that could impact your ability to travel, participate in the Tour, visit remote areas without access to medical facilities, or affect the experience of other participants, you must submit a Medical Form signed by a licensed and practicing physician.
2. The completed Medical Form must be submitted to the Tour Operator prior to or at the time of final payment for the booking.
3. You must complete the Medical Form honestly and disclose all relevant medical details fully and accurately.

All medical information provided will be handled in accordance with the Tour Operator’s Privacy Policy.

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9.2. Medical Assessment & Travel Restrictions

The Tour Operator reserves the right to:

1. Request additional medical information or professional medical assessments if deemed necessary for your safety or the safe operation of the Tour.
2. Deny participation in a Tour, or in certain activities, if your physical or mental condition is determined to pose a risk to yourself or others. This decision is made at the sole discretion of the Tour Operator and at your own risk and expense.

Pregnancy is considered a medical condition and must be disclosed at the time of booking. The Tour Operator:

3. May refuse to accommodate travelers who are over 24 weeks pregnant at the time of travel.
4. May deny participation to individuals with certain medical conditions if reasonable accommodations or alternatives cannot be arranged.

Failure to submit the required Medical Form or to provide necessary medical details by the deadline may result in cancellation of your booking, and standard cancellation fees will apply.

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9.3. Participant Responsibility & Medical Precautions

You are solely responsible for assessing whether a Tour is suitable for your physical and medical condition.

1. You should consult your physician regarding your fitness for travel and participation in planned activities.
2. You should seek medical advice regarding necessary vaccinations and preventive measures for your destination.
3. The Tour Operator does not provide medical advice and bears no responsibility for assessing your health risks or medical needs.

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9.4. Medical Facilities & Limitations

Travel with the Tour Operator may involve visits to remote or developing regions, where:

1. Medical facilities may be limited and may not meet the standards of those in your home country.
2. Access to emergency medical care may be delayed or unavailable.
3. The Tour Operator makes no guarantees regarding the availability, quality, or adequacy of medical services in the destinations visited.

Participants must acknowledge and accept the inherent risks associated with traveling to regions where medical care may be difficult to access or of a lower standard than expected in their home country.

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10.  Special Requirements

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10.1. Disclosure of Special Requirements

Participants must disclose any special requirements to the Tour Operator at the time of booking. While the Tour Operator will make reasonable efforts to accommodate special requests, the ability to do so may be limited by: The nature of the destinations visited, availability of options outside the planned itinerary and/ or local infrastructure and accessibility constraints.

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10.2. Accessibility & Dietary Restrictions

Certain activities may be inaccessible to individuals with limited mobility or specific medical conditions. Food allergies and dietary restrictions must be disclosed at the time of booking, but the Tour Operator does not guarantee that dietary needs can be fully accommodated.

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10.3. Limitations & Liability

All special requests or requirements are considered non-binding and do not form part of these Terms or the contract between the Participant and the Tour Operator. The Tour Operator is not liable for any failure to fulfill or accommodate such requests.

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11. Age Requirements

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11.1. Definition of a Minor & Accompaniment

A minor is defined as any participant under the age of 18 years on the date of first travel.

1. Minors must always be accompanied by an adult.
2. A maximum of two (2) minors may be accompanied by one (1) adult.
3. All bookings that include a minor are subject to review and approval by the Tour Operator.

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11.2. Parental & Legal Responsibilities

If legal consent from a parent, guardian, or other authority is required for a minor to travel, the accompanying adult is solely responsible for:

1. Securing all necessary consents and documentation.
2. Ensuring compliance with legal travel requirements for entry and exit of all applicable destinations.
3. Covering any fees, damages, or losses incurred due to failure to obtain necessary travel authorizations.

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The Tour Operator is not responsible for any losses or complications arising from missing consents, permits, or legal approvals.

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11.3. Responsibilities of the Accompanying Adult

Each adult traveling with a minor accepts full responsibility for the

1. Supervision, behavior, and wellbeing of the minor(s).
2. Compliance with these Terms on behalf of the minor(s), including all risk assumptions and limitations of liability.

The Tour Operator does not provide care services for minors and expressly disclaims any responsibility for chaperoning, supervising, or controlling any minor(s) during the Tour.

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12. Travel Insurance

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‍12.1. Mandatory Insurance Requirement

It is a mandatory requirement that all Participants obtain comprehensive travel insurance covering all applicable travel dates with the Tour Operator. The insurance policy must, at a minimum, provide coverage for:

1. Personal injury and emergency medical expenses
2. Covid-19-related coverage, including: Medical costs if diagnosed with Covid-19 during the trip, Expenses related to self-isolation due to contact with a Covid-19-positive individual, Additional accommodation and/or transport costs required for self-isolation
3. Repatriation costs, if necessary

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12.2. Recommended Insurance Coverage

In addition to the mandatory coverage, it is strongly recommended that Participants extend their insurance policy to include:

1. Trip cancellation and curtailment
2. Loss, damage, injury, delay, or other unexpected travel expenses
3. Cancel for Any Reason (CFAR) clause, providing flexibility in case of unexpected trip changes

Insurance coverage is not included in the cost of any Tour provided by the Tour Operator. Participants are required to obtain their own insurance at an additional cost.

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12.3. Participant Responsibility & Liability

It is the sole responsibility of the Participant to:

1. Ensure that the insurance policy is sufficient for the Tour’s destinations and activities.
2. Inform the insurer of the nature of the trip, itinerary, and activities to ensure adequate coverage.
3. Provide a copy of the insurance policy upon request by the Tour Operator.

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The Tour Operator does not assess the suitability of insurance policies and bears no responsibility for any gaps in coverage. Participants agree to indemnify the Tour Operator for any losses or expenses incurred due to failure to obtain adequate insurance coverage. If a Participant chooses to travel without sufficient insurance, the Tour Operator will not be held liable for any losses, damages, or expenses that could have otherwise been covered under an insurance policy.

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13. Prices, Surcharges & Taxes

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13.1. Pricing Policy

The published prices for Tours, products, and services offered by the Tour Operator are subject to change at any time. Once a confirmation invoice has been issued, the Tour Operator reserves the right to apply surcharges to booked products or services in response to increased costs exceeding 2% of the total booking price. These increases may result from factors including, but not limited to: rising transportation and fuel costs, additional taxes, fees, or dues, including landing taxes, airport charges, and embarkation or disembarkation fees, fluctuations in currency exchange rates, increased local operator costs, government actions affecting the price of booked services

If a surcharge becomes necessary, the Tour Operator will notify you as soon as reasonably possible.

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13.2. Options in the Event of a Price Increase

If the price increase exceeds 8% of the original booking price (excluding add-ons, insurance, and taxes), you have the following options:

1. Cancel the booking without penalty and receive a full refund.
2. Accept the revised pricing and proceed with the booking.

You must notify the Tour Operator of your decision within 14 days of receiving notice of the price adjustment. If no response is provided within this period, the revised price will be considered accepted, and you will be liable for the additional payment.

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13.3. Promotional Pricing & Discounts

The Tour Operator may, at its sole discretion, offer promotional discounts or reduced pricing on certain products or services from time to time.

• Discounted rates apply exclusively to new bookings made after the promotional pricing has been announced.
• Existing bookings for which a deposit or full payment has already been received are not eligible for price adjustments or retroactive discounts.

The Tour Operator reserves the right to modify pricing, introduce promotions, or discontinue discounts at any time without prior notice.

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14. Validity of Prices, Dates, and Itineraries

All dates, itineraries, and pricing for Tours are subject to modification at any time. The current price applicable to a Tour will be quoted and confirmed at the time of booking, subject to any applicable surcharges in accordance with these Terms. Participants acknowledge that they are responsible for staying informed about the details of their Tour and any associated products or services. This includes, but is not limited to reviewing the Tour Operator’s website for updates at least 72 hours prior to departure, as minor changes may have occurred after the initial booking confirmation. The Tour Operator shall not be liable for any inconvenience or loss resulting from a failure to review the most up-to-date details before departure.

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15. Airfare

Unless explicitly stated in the Tour description, Tour prices do not include international or domestic airfare. The Tour Operator does not act as a sales agent for any airline and the terms and conditions of the respective air carrier shall govern the purchase, use, and cancellation of any airline ticket. It is the responsibility of the Participant to review and comply with the airline’s terms, conditions of carriage, and cancellation policies. The Tour Operator assumes no responsibility for: changes in flight schedules, itineraries, or cancellations and/or providing alerts, advice, or assistance regarding flight delays, rebooking, or other air travel-related issues. Participants are advised to communicate directly with their airline for all inquiries regarding their flights.

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16. Travel Documents & Entry Requirements

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16.1. Verification of Booking Information

Participants must immediately review all booking confirmation details and pre-departure materials upon receipt. Any discrepancies or incomplete information must be reported within seven (7) days of issuance. For bookings made within 42 days of departure, errors must be reported immediately. The Tour Operator will not be responsible for any consequences resulting from a failure to report inaccuracies within these timeframes.

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16.2. Responsibility for Travel Documentation

Participants bear sole responsibility for ensuring they have the necessary documents and identification for travel, including but not limited to:

1. A valid passport, which must be valid for at least six (6) months beyond the last date of travel as indicated in the itinerary.
2. All visas, permits, and entry documents required by relevant governmental authorities.
3. Necessary vaccination or medical certificates, where applicable.
4. Proof of adequate travel insurance coverage.

The Participant is fully responsible for obtaining these documents prior to departure and assumes all associated costs.

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16.3. Liability for Missing or Defective Documentation

Failure to secure the required travel documents may result in denied entry, additional costs, or cancellation of travel plans. Participants agree that:

1. The full cost of any loss or expense resulting from missing or improper documentation will be borne entirely by the Participant.
2. If the Tour Operator incurs any losses or expenses due to a Participant’s failure to obtain the necessary documentation, the Participant will be fully liable for reimbursing the Tour Operator for such costs.

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16.4. Disclaimer on Travel Document Assistance

The Tour Operator does not provide legal or official advice regarding travel documentation and does not guarantee the accuracy of any information provided on: visa requirements, vaccination recommendations, local climate conditions, clothing and baggage requirements, and specialized travel equipment. The Participant acknowledges that any errors or omissions in such information are not the responsibility of the Tour Operator, and the Participant assumes full responsibility for verifying and complying with all travel requirements.

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17. Flexibility & Unused Services

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17.1. Acceptance of Itinerary Modifications

Participants acknowledge and accept that adventure travel inherently requires flexibility, and as such, the Tour Operator reserves the right to make reasonable modifications to itineraries, products, or services as necessary. The route, schedule, accommodations, activities, amenities, and mode of transportation may be altered without prior notice due to circumstances beyond the control of the Tour Operator, including but not limited to:

1. Force Majeure events, including natural disasters, extreme weather conditions, pandemics, or other emergencies.
2. Mechanical failures or operational disruptions that affect transportation or services.
3. Flight cancellations, delays, or rescheduling by airlines or other carriers.
4. Labor strikes, political instability, civil unrest, or governmental restrictions.
5. Entry restrictions, border closures, or visa-related complications.
6. Medical emergencies or health-related concerns affecting the safety of Participants.

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Any such modifications shall be made at the sole discretion of the Tour Operator, and Participants agree to comply with all reasonable adjustments required for the safe and effective execution of the Tour.

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17.2. No Refunds for Unused Services

Participants acknowledge that the Tour Operator shall not be liable for any missed or unused services once the Tour has commenced, and no refunds, discounts, or reimbursements will be provided for:

1. Services not utilized due to personal scheduling conflicts, late arrivals, or voluntary withdrawal from any portion of the Tour.
2. Missed activities, transportation, or accommodations resulting from delays, cancellations, or changes outside the Tour Operator’s control.
3. Removal from the Tour due to misconduct, negligence, failure to comply with these Terms, or actions that endanger the safety or experience of others.

Participants accept full responsibility for any additional costs incurred as a result of changes or modifications to the itinerary and acknowledge that the Tour Operator is not responsible for any consequential losses arising from such adjustments.

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18. Adventure Travel: Suitability and Acceptance of Risk

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18.1. Participant Responsibility & Fitness Requirements

All Tours offered by the Tour Operator are assigned a difficulty grading, and it is the sole responsibility of the Participant to ensure that they are physically fit, adequately experienced, and appropriately equipped to undertake the selected holiday.

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The Tour Operator will make reasonable efforts to relay dietary and special requests to its suppliers; however, it does not guarantee that such requests can or will be accommodated.

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By making a booking, Participants acknowledge and accept the inherent risks associated with adventure and activity-based travel. Participation in the Tour is undertaken voluntarily and at the Participant’s own risk. Should a Participant decide to discontinue the Tour for any reason, they shall be solely responsible for arranging and covering the costs of any alternative travel or accommodations.

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18.2. Assumption of Risk & Limitation of Liability

By booking and participating in a Tour, the Participant acknowledges and accepts that adventure travel involves inherent risks, including but not limited to:

1. Physical injury, illness, or death resulting from participation in adventurous activities.
2. Risks associated with visiting foreign destinations, including exposure to unfamiliar environments, weather conditions, infrastructure limitations, and health hazards.
3. Participation in high-risk activities, including but not limited to: travel to remote locations with limited access to emergency medical care, water-based transportation and activities, engagement in extreme sports or physically demanding excursions, travel to destinations with developing infrastructure where standards of hygiene, accommodations, and transportation may be lower than those reasonably expected in the Participant’s home country.

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The Participant expressly assumes all risks associated with such travel and releases the Tour Operator from any and all claims, damages, or liabilities arising from participation in the Tour. 

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18.3. Compliance with Laws & Code of Conduct

Participants are required to strictly comply with all applicable laws and regulations of the countries and regions visited during the Tour. If a Participant commits any illegal act or, in the opinion of the Tour Operator (acting reasonably), behaves in a manner that causes or is likely to cause danger, distress, or material and mental inconvenience to others, the Tour Operator reserves the right to terminate the Participant’s travel arrangements immediately. In such cases, the Participant shall bear all resulting costs and shall not be entitled to any refunds for unused or missed services, including but not limited to return travel, accommodations, meals, and incidentals.

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18.4. Participant Liability for Damages

The Participant shall be liable for any costs incurred by the Tour Operator or its suppliers as a result of damage, destruction, or theft caused by the Participant. This includes but is not limited to: 

• Repair, replacement, or cleaning fees for damaged property; 
• Any financial liability resulting from negligent or intentional misconduct.

Participants agree to report any pre-existing damage to accommodations, transportation, or facilities immediately upon discovery to both the Tour Operator and the respective service provider.

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18.5. Safety & Compliance with Instructions

Participants must take all necessary precautions for their personal safety while on Tour, including but not limited to:

• Proper use of safety equipment such as seatbelts, harnesses, flotation devices, and helmets.
• Adherence to posted safety signs, written instructions, and verbal warnings provided by the Tour Operator, its representatives, or third-party suppliers.

Neither the Tour Operator nor its third-party suppliers shall be held liable for injuries, losses, or damages resulting from a Participant’s failure to comply with safety guidelines and instructions.

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18.6. Complaints & Dispute Resolution

Participants agree to notify the Tour Operator immediately of any complaints or issues encountered during the Tour to provide the Tour Operator with a reasonable opportunity to address and resolve the concern. Complaints should be directed to the Tour Leader, a Tour Operator representative, or the Tour Operator’s customer service department as soon as possible. The Tour Operator will not be liable for complaints that were not properly reported during the Tour and will not attempt to resolve disputes after the completion of the Tour without prior notice. Any formal complaints must be submitted in writing to the Tour Operator within seven (7) days of the last day of travel for the booking in question. The Tour Operator reserves the right to refuse any claims or disputes that are not properly documented within this timeframe.

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19. Third-Party Suppliers

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19.1. Engagement of Third-Party Suppliers

The Tour Operator arranges travel services in collaboration with independent third-party providers (“Third-Party Suppliers”), including but not limited to: accommodation providers, activity and excursion operators, airlines and cruise lines, coach and transportation companies, local tour guides and transfer operators. Third-Party Suppliers may, in turn, engage local operators or subcontractors to provide specific services.

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19.2. Limitation of Liability for Third-Party Suppliers

While the Tour Operator exercises reasonable care in selecting Third-Party Suppliers, it does not own, manage, supervise, or control their operations. As a result, the Tour Operator cannot be held liable for the acts, omissions, errors, negligence, or misconduct of any Third-Party Supplier or their subcontractors. All services provided by Third-Party Suppliers are governed by their own terms and conditions, which may include: tariffs and conditions of carriage, tickets, vouchers, and service contracts, international conventions and agreements regulating their operations. These terms may limit or exclude the liability of Third-Party Suppliers, and Participants acknowledge that the Tour Operator is not responsible for enforcing such terms.

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19.3. Compliance with Local Laws

Participants acknowledge that Third-Party Suppliers operate in compliance with the laws and regulations of the countries in which they provide services. The Tour Operator makes no representation or warranty that a Third-Party Supplier complies with the laws of the Participant’s country of residence or any jurisdiction outside of their operational region.

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19.4. Disclaimer of Liability

The Tour Operator expressly disclaims liability for any claims, losses, damages, costs, or expenses arising from:

• Inconvenience, disappointment, or loss of enjoyment due to Third-Party Supplier performance.
• Physical or mental distress resulting from service failures or errors beyond the Tour Operator’s control.
• Acts or omissions, whether negligent or otherwise, of any Third-Party Supplier or their subcontractors.

The Tour Operator shall not be held responsible for any loss, damage, injury, or other liability resulting from the conduct, policies, or service failures of Third-Party Suppliers.

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20. Optional Services and Extras

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20.1. Definition and Exclusion from Tour Package

"Optional Services and Extras" refer to any activity, transportation, meal, product, or service that is not explicitly included in the Tour itinerary or Tour price. These services are not considered part of the Tour package, and participation in them is at the sole discretion and responsibility of the Participant.

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20.2. Disclaimer of Liability

Participants acknowledge and agree that:

1. Any assistance provided by the Tour Operator’s representative(s) in arranging, selecting, or booking Optional Services and Extras is done exclusively upon the Participant’s request and does not constitute an endorsement or guarantee of such services.
2. The Tour Operator makes no representations or warranties regarding the safety, quality, or suitability of Optional Services and Extras.
3. The Tour Operator expressly disclaims all liability arising from participation in, or information provided regarding, Optional Services and Extras.

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20.3. Assumption of Risk and Release of Liability

By choosing to participate in Optional Services and Extras, Participants release the Tour Operator from any and all claims, liabilities, or causes of action, including but not limited to:

1. Loss, damages, or injuries, including personal injury, illness, emotional distress, or psychological trauma.
2. Death, property damage, or financial loss.
3. Loss of enjoyment, inconvenience, or disruption caused by Optional Services and Extras.

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20.4. Sole Responsibility of Third-Party Providers

Participants acknowledge that any liability arising from loss, damage, personal injury, illness, death, or property damage related to Optional Services and Extras is the sole responsibility of the third-party provider offering the service or activity. The Tour Operator assumes no responsibility for the performance, safety, or quality of any Optional Services and Extras.

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21. Liability and Governing Law

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21.1. Limitation of Liability

The Tour Operator, including its parent company, subsidiaries, employees, affiliates, officers, directors, representatives, successors, and assigns, shall not be held responsible for:

1. Any loss, damage, injury, or death resulting directly or indirectly from the acts, omissions, negligence, or failures of any third-party service provider, including but not limited to defects in any aircraft, watercraft, or vehicle operated by such providers.
2. Any loss or damage caused by factors beyond the Tour Operator’s control, including but not limited to:

• Government actions, legal regulations, or travel restrictions imposed by any authority.
• Acts of God, including natural disasters, extreme weather, fires, and floods.
• Labor strikes, civil unrest, war, rebellion, terrorism, or insurrection.
• Medical emergencies, epidemics, quarantines, or public health concerns.
• Theft, crime, or other unforeseen circumstances.

Participants waive any right to claim compensation from the Tour Operator for losses, damages, injuries, or deaths resulting from the above circumstances.

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21.2. Liability for Negligence

If injury, illness, death, or loss occurs due to the negligence of the Tour Operator or its third-party suppliers, the Tour Operator’s liability shall be limited in accordance with applicable international conventions.

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21.3. Liability for Carriage by Sea – Athens Convention

For Tours involving sea travel, the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea (PAL) applies. Under this Convention:

• The Tour Operator and carrier’s liability for death, personal injury, or loss/damage to luggage is strictly limited.
• It is presumed that luggage was delivered undamaged unless a written complaint is submitted: 
  
  • At the time of disembarkation for visible damage.
  • Within 15 days of disembarkation for non-visible damage or loss.
• Any compensation payable will be proportionally reduced if the Participant’s own negligence contributed to the loss or damage, as outlined in Article 8(4) of the Athens Convention.

Copies of the Athens Convention are available upon request.

To the extent that any provision of these Terms conflicts with the Athens Convention or any other applicable law, such provision shall be deemed void only to the extent of the inconsistency, without affecting the enforceability of the remainder of these Terms.

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21.4. Exclusion of Indirect & Consequential Damages

The Tour Operator shall not be liable for any:

• Loss of profit, revenue, or business opportunities.
• Loss of enjoyment, inconvenience, or emotional distress.
• Consequential, incidental, or indirect damages arising from participation in a Tour.

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21.5. Governing Law & Jurisdiction

The Tour Operator, Adventure Bound LTD, a Bulgarian-registered company (Company Number BG208113939), operates in compliance with all applicable Bulgarian laws, including the EU Package Travel Directive (2015/2302). Accordingly, the laws of Bulgaria shall exclusively govern the Participant’s booking and contractual relationship with the Tour Operator. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Bulgarian courts, irrespective of the Participant’s country of residence.

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21.6. Compensation Limits for Non-Injury Claims

For claims not involving personal injury, death, or illness, or those not governed by international conventions:

1. The maximum liability of the Tour Operator for negligence by its suppliers shall be limited to the total price paid for the Tour, excluding insurance premiums and administrative charges.
2. For loss or damage to luggage or personal belongings, the Tour Operator’s liability shall be capped at EUR 200.
3. The Tour Operator shall not be liable for any loss of or damage to valuables, regardless of circumstances.

Participants agree not to seek double recovery by filing the same claims against the Tour Operator, its suppliers, subcontractors, or third parties.

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22. Use of Participant Images and Media Rights

By participating in a Tour, you acknowledge and agree that images, photographs, or videos in which you may appear may be captured by other participants, the Tour Operator, or its representatives during the course of the Tour.

You irrevocably grant the Tour Operator, along with its contractors, subcontractors, affiliates, and assigns, a perpetual, royalty-free, worldwide, and transferable license to use, reproduce, modify, adapt, distribute, and publish such media in any format or medium, whether currently existing or developed in the future, for any lawful purpose, including but not limited to: Marketing and promotional campaigns; Advertising materials; Publications, social media, and digital content. 

This license is granted without the requirement for further compensation, notice, or approval from you. If you do not consent to being photographed or recorded for promotional purposes, you must notify the Tour Operator in writing prior to the commencement of the Tour.

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23. Privacy Policy

The Tour Operator collects, uses, and discloses personal information only as necessary to facilitate the provision of the Tour and any related products or services. Personal data is collected to process bookings, coordinate with Third-Party Suppliers, and ensure the successful delivery of the requested travel experience.

The Tour Operator’s Privacy Policy, which outlines how personal information is collected, processed, stored, and disclosed, is available on its website and is expressly incorporated into these Terms & Conditions. By submitting personal information to the Tour Operator, you acknowledge and agree to the terms outlined in the Privacy Policy and consent to the collection, use, and disclosure of your data in accordance with its provisions.

For further details regarding the processing, storage, protection, and sharing of your personal information, please refer to the Tour Operator’s Privacy Policy available on its website.

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24. Force Majeure

Except where expressly stated otherwise in these Terms & Conditions, the Tour Operator shall not be liable for any compensation, damages, or losses if its contractual obligations to the Participant are impacted by circumstances beyond its reasonable control ("Force Majeure").

Force Majeure events include, but are not limited to: war, armed conflict, or threat of war, civil strife, riots, or terrorist activity, including threats or consequences thereof, government actions or interventions, including those by local, national, or international authorities (e.g., port, river, or border control agencies), industrial disputes or labor strikes affecting transportation or services, natural or nuclear disasters, fires, chemical or biological incidents., severe weather conditions, including hurricanes, floods, or other extreme climate events, epidemics, pandemics, and public health emergencies, unavoidable technical failures in transportation and any surface services, official travel bans, border closures, or other travel restrictions.

In the event of a Force Majeure situation, the Tour Operator and its suppliers shall not be considered in breach of contract and shall not be liable for any failure, delay, or inability to perform their obligations due to such unforeseen circumstances.

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25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, such provision shall be interpreted and applied only to the extent that it remains enforceable under applicable law. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue to be fully effective and binding.

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26. Contract Parties & Successors

These Terms shall be binding upon and inure to the benefit of the parties hereto, as well as their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns.

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27. Amendments

The Tour Operator reserves the right to modify, update, or amend these Terms at any time. Any amendments will be posted on the Tour Operator’s website and shall become effective at 00:00 GMT on the day following their publication. An up-to-date version of these Terms, including any amendments, may be accessed at any time on the Tour Operator’s website. A copy of the current Terms will also be provided upon written request to the Tour Operator. By continuing to engage with the Tour Operator’s services after the amended Terms have been posted, you are deemed to have accepted and agreed to the changes as of the effective date. It is your responsibility to review the most recent version of these Terms prior to travel to ensure awareness of any updates.

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28. Complaints and Disputes

The Tour Operator is committed to ensuring that your travel experience runs smoothly. However, should you encounter any issues during your trip, the following procedures must be followed to facilitate a prompt resolution.

If you experience a problem with an accommodation provider, transportation service, or any other supplier, you must first attempt to resolve the matter directly with the respective provider at the time the issue arises. If the provider fails to cooperate, you must immediately contact the Tour Operator’s local office or representative for assistance. If the local office or representative is unavailable or unable to resolve the issue satisfactorily and in a timely manner, you should contact the Tour Operator’s dedicated customer assistance line at +359876556015

It is essential that any issues are reported immediately at the time they occur, as it may be impossible to remedy problems after your trip has concluded. If the issue was not resolved during your trip and you wish to lodge a formal complaint, you must submit a written complaint via email to georgi@adventurebound.travel within seven (7) days of the end of your trip. Your complaint should include your booking reference number and all relevant details to allow for an efficient review and response. The Tour Operator will acknowledge and respond to all complaints within 28 days of receipt.

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Failure to adhere to the complaint procedures outlined in this clause may impair the Tour Operator’s ability, as well as that of the relevant supplier, to investigate the complaint, and may affect your rights under this contract.

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The European Commission provides an online dispute resolution (ODR) platform for consumer disputes at www.ec.europa.eu/consumers/odr. However, please note that the Tour Operator is not currently a party to alternative arbitration proceedings through this platform.

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29. Financial Protection and Insolvency Safeguard  

In compliance with the EU Package Travel Directive (2015/2302/EU), all customers booking with Adventure Bound Company are fully protected for all payments made, including the initial deposit and remaining balance, against the risk of insolvency of Adventure Bound Company. This financial protection ensures that, in the event of insolvency, customers are safeguarded against cancellation, curtailment of travel arrangements, and repatriation if necessary. Adventure Bound Company maintains financial security through mandatory Public/Product Liability Insurance (Tour Operator Insurance) under policy number 03700100005615 issued by EUROINS INSRURANCE JSC.

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